What are the top KPI’s used by aerospace companies?

Using Key Performance Indicator (KPI) can help the companies related to aerospace industry to evaluate the employee performance and to calculate their output values efficiently. The aviation operations produce large amount of data and therefore, it becomes difficult to effectively measure the performance and rectify the necessary changes that are required.

Top 5 performance indicators used by the aviation industry:

To find out the real time metrics, the aerospace companies make use of five different KPI’s. Usually it revolves around the waiting time of the passengers.

Security: Waiting time– The airport operations can be easily determined with the help of the passenger’s waiting time. KPI helps in understanding whether the security lines are rightly staffed or not. This is done by measuring the expected speed at which the passengers are moving.

Check in– The check-in counter is the first interaction of the passenger with the airport. Usually it is the target of majority of the airports to move the passengers within 30 minutes to the gate.

Baggage– One of the main problems that one can find in aviation operations is the process of baggage. There is a red flag which is the KPI indicator and should be properly monitored to find the areas of improvement. Baggage handling is very important and most of the travellers are concerned about whether they can find their luggage on arrival.   Mishandled baggage rate is the KPI used for this purpose.

On time performance of the Flights– Gate allocation tracking is very essential to determine how fast the departing and the transfer passengers are moving to their gate. Scheduling helps in fuelling all the airport operations as a whole- flights, passengers etc. This plays an important role in determining the performance of the on time departure and arrivals of the flight.

Immigration- Waiting time of the immigrant is very big indicator that requires careful monitoring for bringing improvements. The immigrants constitute the largest number of arriving passengers which causes traveller crushes regularly. High waiting time indicated that there is a need to bring improvements and changes like adopting contemporary tools and technologies for speedier intake, opening more lines, and recruiting more staffs to help the passengers directly.


Because the aviation industry is facing marvelous growth along with the rising number of passengers, it is very important to find out the gaps and the improvements that is missing from the airport operations. With the use of KPI’S, the aviation companies have enhance their logistics improvement as well as the performance of the employees.